Customer Support is a prime factor for each and every company. You can’t solve every technical problem by yourself, Can you? So while choosing a web hosting company you make sure that their Customer Support services is all well. You can need them at any possible time like any server downtime or any web page problem. HostGator and SiteGround both are web hosting companies which are in great demand nowadays. But sometimes it is difficult to know which company offers the best customer service. Here is the direct comparison of HostGator vs SiteGround customer service.
Customer service should be quick, as you want to be needed help when you need. You can’t just call the service today and expect them to show up tomorrow. Therefore, it is vital that the web hosting company you choose should be responsive, quick and customer friendly so that they can mend all your technical issues.
They provide different ways of communication. They have systematic support panel, from where you can choose any option through which you want to communicate. You can get connected with the customer service via phone call, you can get help required for billing, you can even start a live chat! That’s amazing; you can also check other options for help which are presented in the forum.
HostGator customer service gives you a quick response towards all your problems. HostGator is well known for its customer service. As chat time is instant, billing support varies according to time; your call would be answered in a moment. Also they upload videos and tutorials 24/7 that are helpful.
All these task are performed manually without the help of automated machines. Responses are quick with technicians that are active and friendly and will help you to find solutions to your problems. Just a call on Hostgator Customer Support system. HostGator expert representatives are available to assist you 24/7/365. For them No issue is too big or too small!
When you are in a need of advanced technical help for the problems that can’t be solved with individual’s knowledge, you can always feel free to contact SiteGround support system. They will provide 24/7 help via chat, phone call and tickets. To get assistance from their team, you have to first log into your User Area- Click Support- go down to the bottom of the page and click Contact.
On the screen, they will advise you the best way to sort out your particular issue, taking into account the ongoing current load on support system, account type and the type of question.
If you select the chat option, you will be taken to chat with one of their expert who will solve your query. At the end of the chat you can rate it and also can leave a feedback.
If you feel convenient to get support via phone, you can simply dial their toll free number.
The number is different depending on the country you’re loading our site from.
If you prefer the ticketing channel, you will be able to report your issue with the help of a simple form provided. Choose the account and describe your issue. If you are not satisfied with the ticket channel, you can even ask to have your ticket resolved to the head expert.
If we debate on the topic, that which web hosting company has an excellent customer care Service, it would be a tie I guess. Because both the companies provide best performance on a whole. Both HostGator and SiteGround are quick responsive in their service. Their team gives 100% effort to give you best results.
Also people sometimes need to understand that you can’t always judge a company on the basis of their response (not always) because there may be many people who may have query so it may take some time to solve your issue.